Customer Care and Support | RazorThink

RazorThink for Customer Care and Support

Use RZT aiOS to improve customer service and ensure retention

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Customer service and care are in the midst of a data-driven revolution. Effective use of AI can help your customer care representatives make better decisions and improve customer satisfaction at every step of the customer experience—ensuring improved customer relationships and retention.

Proven Customer Care AI products from RazorThink

RZT AI Intelligent Document Processing and Management—Extract unstructured data from any document.

The RZT AI Intelligent Document Processing (IDP) and Management product works with scanned documents, web-based forms, images, and PDFs with greater accuracy than ever before. Utilizing ML and DL, the AI solution performs highly sophisticated identification and analysis of unstructured data, and significantly reduces human involvement.

RZT AI IDP for Contracts and Invoices—Find and extract desired information from any document.

Ingest scanned contracts, invoices, forms and documentation, find and extract the required information from the documents, transform the data as needed, and deliver it to the desired location.

RZT AI Assisted Customer Care—Provide CSRs with the right information instantly during customer interactions.

Improves customer satisfaction, and saves time and money. CSRs have a chat interaction with the AI solution, and then the AI solution finds and returns correct answers from multiple procedure documents and data sources.

RZT AI Next Best Action/Product Recommendation—Know what your customers will do next.

With RazorThink AI you can predict additional purchases at the individual customer level. The specialized RazorThink AI Next Best Action product provides an explanation for each recommendation, which assists Sales and Marketing by using each customer’s behavior and product usage pattern data to derive actionable insights.

Resolve your most complex business challenges with RZT aiOS

Today many of the easy problems have been solved by ML and AutoML. The most difficult and high-impact business problems that enterprises face now are big, messy, and impossible to approach with these AI tools.

RZT aiOS introduces the first Deep Learning (DL) comprehensive visual model builder. It incorporates all forms of AI and is suited for the most difficult tasks involving unstructured data, Internet data sources, and multiple internal and external data sets. Previously unsolvable problems can now be addressed: RZT aiOS, with DL explainability, finally puts solutions to these business problems within reach.

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Improve customer satisfaction

Use AI to detect and resolve issues before they become problems. Build loyalty by implementing data-driven product and service improvements for superior customer experience.  RZT aiOS gives you the ability to combine Intelligent DL and natural language processing (NLP) to address and resolve the most complex customer inquiries at record speed. 

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Increase efficiency

Use AI and data analytics, along with the extensive customer information already in your data warehouse, to compare case resolutions, backlogs, and historical trends and pinpoint improvements in efficiency, agent evaluation and education, and customer support productivity.

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Gain visibility into customer service operations

Use RZT aiOS Deep Learning (DL) with explainability to build AI-driven customer service dashboards and gain critical insights into your customer engagement patterns, agent performance, and customer service operations.

The RazorThink Advantage

With the RZT aiOS your customer care organization gains the RazorThink Advantage:

  • Access to intelligent systems and processes, including ML, AutoML, and Intelligent DL, for rapid tuning and automation: a complete AI toolbox for the data scientist and AI engineer or analyst.
  • Support for your existing and future AI tools and models—none of your investment is lost.
  • The RazorThink IDE, SDK, and graphical UI, to let you create your models from pre-built components—yours or ours—or create custom code.
  • A single system for your entire team, so you have end-to-end process visibility and governance.
  • Freedom to choose your hosting and engine computing provider to optimize infrastructure costs.
Experience the power of the RZT aiOS
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