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Razorthink Inc End User Privacy Policy

Our Commitment to your Privacy

Your privacy is important to us. Razorthink Inc., is providing this Privacy Statement to describe our online information collection practices and explain the choices you can make about the way your personal information is collected and used.

Scope of this Privacy Policy

This Privacy Policy applies to information we collect when you visit our website and our other websites and mobile apps that we operate and that reference this Privacy Policy. We may also collect information from you in other ways, including information collected during technical support contacts, on registration forms, in person (e.g., business cards), and from third parties.

The Information We Collect and How We Collect It

The information we may collect about you includes:

  • Contact information such as your name, postal address, telephone number and email address.
  • Information about your professional interests and experiences with our products or services.
  • Business and marketing information that helps us provide our services to you, including your contact, language and marketing preferences.
  • Transaction information, including purchase history, order and contract information, delivery and technical support details, and payment and billing information.
  • Technical information, such as details about your device, your browser, how you use our website, including what pages of our websites you visit and when, and IP addresses.
  • Security data used for authentication and fraud prevention.

Razorthink collects this information in several ways:

  • Through information you provide in your user profile during sign up.
  • Through registration, surveys, and other online forms.
  • As part of an ongoing sales process.
  • While providing online technical support, consultation, live chat or product information.
  • Through the process of maintaining and upgrading our products.
  • Through automated means such as communications protocols, email communications, cookies, web beacons and pixels, and other related technologies.
  • Through our mobile applications.
  • Through your participation in surveys, contests and promotions.
  • Through your use of social connectors, including interactions with us on third-party social media platforms.
  • Through your interest in our ads placed on third-party sites.
  • Through using statistical analysis or other automated means to make inferences about your interest in particular Razorthink products and services.

Personal information or other data we collect online may also be combined with information you provide to us through other channels such as product registration, call centers, or in conjunction with events such as trade shows, training seminars, contests and promotions, and conferences. Where permitted by applicable law, other information gathered from social media platforms and other published sources may be added to the data you provide.

How We Use Your Information

Razorthink may use your personal information in the following ways:

  • To fulfill subscription requests and orders for software and services made online and to provide other information you request.
  • To provide customer support and communicate with you about your orders, purchases or accounts with us, requests, questions, and comments.
  • To inform you about important news about Razorthink, our new products and services, product updates, technical support issues, events and special offers we think you may be interested in.
  • To make the website and mobile apps easier for you to use, such as by identifying you across platforms or devices for a consistent user experience, and customizing content and advertising relevant to your interests through analytics and profiling technology.
  • To facilitate the use of certain features of the website and apps, including collaborative forums and online communication channels, should you wish to use them.
  • To protect the security and integrity of Razorthink websites, systems, servers and other technical assets.
  • To prevent and detect fraud or other prohibited or illegal activity.
  • To contact you for customer satisfaction surveys or other market research activities.
  • To process your registration for online and in-person events hosted by Razorthink or our business partners.
  • To promote our products and services on our website and third-party websites.
  • To operate, evaluate, and improve our business (including developing new products and services; managing our communications; and performing accounting, auditing, billing, reconciliation and collection activities).
  • To meet legal requirements, or as required by a judicial process or a government request, and to establish, exercise, or defend a legal claim.
  • To comply with industry standards and our policies.

In addition, we analyze our web services such as browser session page views, registrations, demos, downloads, and email responses in aggregate and sometimes at the individual level in order to improve the quality of those offerings and to better tailor our marketing to our customers' needs. We may also use statistical analysis to accomplish the purposes listed above, including to better understand your marketing preferences and tailor our offerings to you.

How We Share Your Information

We will not sell, rent or lease to others your personal information. There are, however, situations in which we may share the personal information we collect online with other parties. These may include disclosures that we make:

  • To our affiliates as necessary to accomplish the purposes described above.
  • To our vendors, subcontractors, processors, and other business partners for purposes related to those described above, and who have agreed to abide by our privacy and data-security requirements.
  • At your direction or with your consent, such as when you choose to make your personal information available to participants in online communication channels.
  • In response to valid legal process, including from law enforcement or other governmental agencies.
  • As we otherwise believe is necessary to protect our rights or property, including the security and integrity of the website.

Choice / Opt-Out

Razorthink offers you the choice of receiving different types of communication and information related to our company, products and services. You may subscribe to e-newsletters or other publications; you may also chose to receive marketing communications and other special offers from us via email. If at any time you would like to change your email communication preferences, we provide unsubscribe links and an opt-out mechanism for your convenience.
You may also access and make changes to your personal information specify your interests related to Razorthink products and services, opt in to email communications from Razorthink, and manage electronic newsletter subscriptions.

Our Commitment to Data Security

Razorthink takes care to guard the security of your information. We use physical, technical and organizational measures that are reasonably designed to protect personal information against accidental or unlawful destruction, loss, or alteration; unauthorized disclosure or access; and against all other unlawful forms of processing. Although no information security system is impenetrable, Razorthink maintains a comprehensive information security program that is proportionate to the risks associated with the processing.

External Links

Links to third-party websites from our website are provided solely as a convenience to you. If you use these links, you will leave our site. We have not reviewed these third-party sites and do not control them. Razorthink is not responsible for any of these sites, their content, or their privacy policies, and they are not subject to this Privacy Policy. Razorthink does not endorse or make any representations about them or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to our website, we encourage you to check their privacy policies and terms of use before providing your personal information to them.

Questions or Concerns:

If you have any questions or concerns about this Privacy Statement and our privacy practices or if you need to update, change or remove your information, contact us at privacy@razorthink.com.

Because email communications are not always secure, please do not include credit card information or other sensitive information in your emails to us.

Razorthink will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.

You may have the right to complain to a data protection authority about our collection and use of your Personal Data.

Changes to This Statement

If there are updates to the terms of this Privacy Policy, we will post those changes here and update the revision date in this document so that you will always know what information we collect online, how we use it, and what choices you have. Your continued use of the website following the posting of changes to this Privacy Statement means you accept those changes.

Your Acceptance of These Terms

By using the website, you accept and agree to the terms of this Privacy Policy.